Timbersource Limited Privacy Policy

Effective Date: February 6, 2025

1. Introduction

Timbersource Limited (“we,” “us,” or “our”) is committed to protecting the privacy of our website visitors and customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website (the “Site”). By accessing or using the Site, you agree to this Privacy Policy.

2. Information We Collect

We collect only necessary information. Specifically, the types of information we may collect include:

• Personal Information: This identifies you. Examples are your name, email address, postal address, telephone number, and company details. We collect this when you provide it, such as when you create an account, place an order, subscribe to our newsletter, or contact us.
• Technical Data: This is information about your device and how you interact with our Site. It may include your IP address, browser type and version, operating system, and pages visited. Notably, we collect this automatically using cookies and similar technologies. See Section 6 for cookie details.
• Transaction History: This includes your purchases and interactions with us, such as order details, payment information, and customer service inquiries.

3. How We Use Your Information (Privacy Policy)

We use your information to:

• Provide and improve our services: We process your orders, deliver products, provide support, and, furthermore, improve our Site.
• Communicate with you: We send order confirmations, shipping updates, and, moreover, respond to inquiries.
• Personalize your experience: We may, in addition, recommend products and tailor content to your interests.
• Market to you: With your consent, we may send emails about new products, offers, and updates. You can, however, opt out anytime by following unsubscribe instructions or contacting us.
• Comply with legal obligations: Finally, we may use your information to meet legal requirements.

4. Disclosure of Your Information

We may disclose your information to:

• Service providers: We share information with providers who help us with payments, shipping, analytics, and other functions. We have contracts requiring them to protect your information.
• Legal authorities: We may disclose information if legally required or to protect our rights, property, or safety.
• Credit/fraud prevention:** We share information to assess creditworthiness and, moreover, prevent fraud.
• Debt collection/legal:** We may share information for unpaid invoices or debt recovery.
• Business transfers:** Your information may be transferred in a business sale or transfer.

5. Data Security

We protect your information from unauthorized access, use, or disclosure. Our measures include:

• Encryption: We encrypt sensitive information, like payment details.
• Access controls:** We restrict access to authorized personnel.
• Data retention:** We retain information only as long as necessary or legally required. See Section 8 for details.

6. Cookies and Similar Technologies

We use cookies to collect technical data about your Site use. Cookies are small text files on your device. They allow us to recognize your device and remember preferences. You can, however, control cookies in your browser, but disabling them may affect Site functionality.

7. Your Rights (Privacy Policy)

You have rights regarding your personal information:

• Access: Request access to your information.
• Rectification:** Correct inaccurate information.
• Erasure:** Delete your information in certain circumstances.
• Restriction of processing:** Restrict processing in certain circumstances.
• Objection to processing:** Object to processing, especially for direct marketing.
• Data portability:** Request transfer of your information.
• Withdraw consent:** Withdraw consent anytime.

Contact us (Section 11) to exercise these rights.

8. Data Retention (Privacy Policy)

We retain your data only as long as necessary. For instance, we may keep personal data for up to 7 years after our business relationship ends. Subsequently, we may keep anonymized details for research or statistical purposes.

9. Automated Decision-Making and Profiling

We may use automated decisions and profiling to personalize your Site experience and, consequently, recommend products. You can, nevertheless, object to this processing by contacting us (Section 11).

10. International Data Transfers

We currently only store or transfer your data within the UK and EEA.

11. Contact Us

Contact us with questions about this Privacy Policy:

Timbersource Limited

12. Updates

We may update this Privacy Policy. Changes will be posted here. Therefore, review this Policy periodically to stay informed about our practices.

13. Glossary (Privacy Policy)

• Personal data: Information relating to an identifiable person.
• Data controller: The entity that determines the purposes and means of processing data.
• Data processor: The entity that processes data for the controller.
• EEA:** European Economic Area.

Timbersource Limited protects your personal information and privacy rights. We comply with UK data protection laws, including UK GDPR and the Data Protection Act 2018. Furthermore, we are committed to transparency in our data handling practices.

Additionally, we encourage you to contact us with any questions or concerns. Finally, and most importantly, your privacy is important to us. Moreover, we strive to maintain the highest standards of data protection.

To this end, we regularly review and update our policies and procedures. Consequently, you can be confident that your data is handled with care. In addition, we provide training to our staff on data protection best practices.

Therefore, everyone at Timbersource understands their responsibilities regarding your data. Ultimately, we aim to build and maintain your trust in our handling of your personal information. For this reason, we welcome your feedback on our Privacy Policy and data handling practices.

We are always looking for ways to improve our processes and ensure your data is protected. (Privacy Policy)

In conclusion, your privacy is paramount. As a result, we prioritize data protection in all aspects of our business. Accordingly, we are committed to continuous improvement in our privacy practices.

In other words, we are dedicated to ensuring your data is safe with us. Specifically, we employ multiple layers of security to safeguard your information. For example, we use encryption, access controls, and regular security audits.

Consequently, we are confident in our ability to protect your data. In summary, your privacy is our priority. To that end, we continually invest in our security infrastructure and training. Thus, we aim to exceed industry best practices in data protection. Therefore, you can trust Timbersource with your personal information.

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